diamondmaker's Replacement Guarantee
C) We retain the right to restrict or deny Your access to the Platform at Our sole discretion if Your conduct towards any delivery partner working with diamondmaker is discourteous, disrespectful, abusive, inappropriate, or unlawful in any manner. D) You are expected to interact with all delivery partners with courtesy and respect at all times.
diamondmaker's Replacement Guarantee aims to support Buyers who encounter issues with products purchased from qualified sellers on the Platform. The return policy period (diamondmaker's Replacement Guarantee) varies depending on the product category and the seller. Please refer to this link to understand the applicable return policy period for different categories.
If a defect is discovered either at the time of delivery or within the specified return policy period, the buyer may request a replacement of the product under the following terms and conditions:
1. Notify the seller of any defects in the product(s) either upon delivery or within the applicable return policy period to initiate the replacement process.
2. Replacement may cover either the entire product(s) or specific part(s), subject to availability with the seller.
Products falling under the following categories are generally not eligible for return or replacement:
• Damages resulting from misuse of the product.
• Incidental damages caused by product malfunction.
• Consumable items that have been used or installed.
• Products lacking tampered or missing serial/UPC numbers.
• Digital products/services.
• Damages or defects not covered under the manufacturer's warranty.
• Products returned without original packaging and accessories, including the box and manufacturer's packaging where applicable, along with all originally included items.
• Jewelry items that are 'made to order' at the customer's request.
Clothing and Footwear Exchange Policy
Qualified sellers accept exchanges within 30 days under the following conditions:
• Clothes and footwear must not be used (except for trial), altered, washed, soiled, or damaged in any way.
• Original tags and packaging must be intact. For items in branded packaging, the box must remain undamaged.
• Returns are not applicable for 'Made to Order' jewelry, innerwear, lingerie, socks, clothing freebies, etc.
• Damaged, defective, or 'Not as described' products in the Lifestyle category (including clothing and footwear) are covered by the 30-Day Replacement Guarantee. Click here to view the return policy period for different categories.
If diamondmaker suspects or is aware of any buyer or seller involved in activities intended to provide false or misleading claims or information, diamondmaker reserves the right to initiate civil and/or criminal proceedings. diamondmaker may also, at its sole discretion, suspend, block, restrict, or cancel the Display Name of such buyers and sellers, and disqualify them from this program. Customers blocked for suspicious or fraudulent activity on diamondmaker will not be allowed to return their products.
diamondmaker reserves the right to initiate civil and/or criminal proceedings against any user who files invalid or false claims or provides false, incomplete, or misleading information. Additionally, diamondmaker may, at its sole discretion, suspend, block, restrict, or cancel the Display Name (and related Display Names) of such users and disqualify them from this program. Anyone who knowingly and with intent to injure, defraud, or deceive files a fraudulent complaint containing false, incomplete, or misleading information may be guilty of a criminal offense and will be prosecuted to the fullest extent of the law.
Exchange Offers
By participating in the exchange, I confirm that I am the sole and absolute owner and/or user of the specified device.
I confirm that the device I am exchanging under the buyback program is genuine, not counterfeit, free from any encumbrances, liens, attachments, disputes, legal flaws, exchange, or any Agreement of Sale, and that I have clear ownership of the said device.
I agree to indemnify and keep indemnifying uniglobewellness.com and any future buyer of the device against all or any third-party claims, demands, costs, and expenses, including attorney fees, which may be suffered, incurred, undergone, and/or sustained by uniglobewellness.com, its affiliates, or any future buyer due to the usage of the device by me up to the present date, and I undertake to make good any such claims.
I confirm that all data on the said device will be erased before handing it over under the buyback program. I also acknowledge that if any data remains accessible due to any technical reason, uniglobewellness.com, the seller, or the manufacturer shall not be responsible, and I will not approach uniglobewellness.com for any data retrieval.
I consent to my personal information provided in connection with this buyback program being processed, transferred, and retained by the retailer and other entities involved in managing the program for the purposes of validating my information and administering the program.
I understand that once a device is sent by me to diamondmaker, it cannot be returned to me under any circumstances.
I understand that the new device delivery and the old device pickup will occur simultaneously, and I will have the old device ready for exchange.
Products distributed as gifts from state-sponsored or NGO-funded distribution programs are not accepted for exchange under exchange offers.
Digital Content: diamondmaker Video
1. These Terms of Service ("Terms") govern your access to and use of diamondmaker Video, an online over-the-top platform providing users with live and/or on-demand audio and video content across various genres. This content may be offered by either diamondmaker or third-party content providers (collectively referred to as the "Content").
2. The Content is hosted exclusively on the diamondmaker mobile app ("Platform"), which is owned and operated by Realrichlife Online Shopee Private Limited ("diamondmaker," "We," or "Our").
3. This document sets out the terms and conditions governing your use of the Platform and, subsequently, your access to and/or consumption of the Content and other related services provided on the Platform (collectively referred to as "Services" and such terms and conditions as the "Terms").
4. Use of diamondmaker Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. You must be 18 years of age to avail the Services. Minors may only use the Services under the supervision of an adult. Some content offered on the Platform may not be appropriate for minors. Therefore, parents and/or guardians are advised to exercise discretion before allowing their children or minors to access such content on the Platform.
5. All Content offered to users on the Platform shall be provided either free of cost or under terms specified by diamondmaker or the Content Providers. These terms will be communicated to the user at the time of viewing such Content and/or at the time of registering with the Platform. Subject to your acceptance of these Terms and any other terms communicated to you, you are granted a limited, non-exclusive, non-transferable, non-sub-licensable, revocable permission to view the Platform and avail the Services during the subsistence of your account with diamondmaker. No right, title, or interest in any Content will be deemed transferred to you.
6. The Platform is an interactive online platform for the users to view the Content of various genres, which may either be offered by diamondmaker or third party content providers. As regards third party audio-video content generated by third parties (such content, the " Third Party Content" and such content providers, the " Content Owners"), the Platform offers you such Third Party Content by providing hosting services to Content Owners displaying their content and/or by allowing their content to be viewed by you on the Platform by integrating services and application of other audio-video hosting, caching and/or streaming service or infrastructure providers (" Platform Partners") who may have content procurement arrangements with the Content Owners The Platform may also provide content which is commissioned by diamondmaker and/or is procured by diamondmaker either under a license or copyright agreement (such content, " diamondmaker Originals").
7. Content will consist of either diamondmaker Originals or Third Party Content. Content Owners and/or Platform Partners will provide Third Party Content. For more information regarding Third Party Content, including specific terms of use, you may refer to their respective terms and conditions. diamondmaker has no ownership or control over Third Party Content, whether uploaded or streamed by Content Owners or Platform Partners. diamondmaker does not play any role in creating or developing Third Party Content.
8. Regarding all news content, which is also Third Party Content provided through Platform Partners, diamondmaker's role is strictly limited to providing a uniform resource locator (URL) or a web address for users to access and/or share such content on the Internet. All news content is provided, uploaded, streamed, and/or hosted by Content Owners, Platform Partners, and/or their respective agents or service providers. For clarification, diamondmaker will not be hosting, uploading, or streaming any news content on its servers or IT systems. diamondmaker will not exercise any control—physical, editorial, or digital—over the news content viewed by or provided to the user on the Platform. diamondmaker only provides users with an option and/or medium to access news content through the Platform, thereby enabling Content Providers and/or Platform Partners to disseminate their content. The news content on the Platform is directly uploaded or streamed by Platform Partners who utilize diamondmaker's communication platform, without any intervention from diamondmaker in the content procurement/uploading/streaming/transmission process. diamondmaker acts as an "intermediary" as defined under the Information Technology Act, 2000, and the rules thereunder, with regard to the news content. As an intermediary, diamondmaker has no responsibility and/or liability for any news content on the Platform, including intellectual property rights infringement, defamation, obscenity, or any other violation under applicable law.
9. Regardless of whether the Content is Third Party Content or a diamondmaker Original, you are solely responsible for your use of the Platform and for viewing any Content. diamondmaker disclaims any liability for any loss or damage resulting from viewing or relying on the Content. By hosting diamondmaker Originals on the Platform and allowing the hosting, uploading, or streaming of Third Party Content, diamondmaker does not guarantee, warrant, or represent the Content in any way. The Content provided on the Platform is for entertainment or informational purposes only. diamondmaker does not endorse the views, products, or services depicted or offered as part of the Content, nor does it take responsibility for the quality or features of the Content displayed on the Platform. Unless expressly stated otherwise, all characters, themes, and events depicted in diamondmaker Originals are entirely fictitious, and any similarity to actual events or persons, living or deceased, is purely coincidental, unintentional, or accidental.
10. Third Party Content will be accessible to you through various modes, including video-on-demand or live streaming, depending on the nature of the content and as decided by the Content Owners and/or Platform Partners. diamondmaker Originals will also be offered to you through different modes at the discretion of diamondmaker. You may choose to view any Content at your discretion and at a time of your choosing, by accepting these Terms and any additional terms related to such Content.
11. Please note that the availability of, and your ability to access, the Content or some parts of the Services:(a) is subject to applicable law and contractual arrangements between diamondmaker and the Content Owners and/or Platform Partners; and (b) may depend on factors such as your geographical location, Internet/data connectivity, and system capabilities or compatibility with the Platform.Not all Content or Services will be accessible to all users. Due to the nature of Internet/data connectivity and system compatibility, the Platform and its Services may be accessed from various geographical locations. By accessing the Platform and using the Services, you acknowledge and agree that you do so at your own risk, choice, and initiative. You also agree to ensure that your use of the Platform and Services complies with all applicable laws, including local laws in your jurisdiction.Furthermore, you acknowledge that the availability and quality
of Services and Content may vary based on factors such as location, time, and device specifications. Factors affecting your access may include Internet availability, speed, bandwidth, and device capabilities.
12. Any information on the Platform, including Content and other information (excluding diamondmaker Originals), has not been verified by diamondmaker. Therefore, diamondmaker shall not be held responsible for any Third Party Content or information. diamondmaker assumes no obligation or liability if you rely on such Content or information and incur any loss or liability as a result.
13. If you decide to view or rely on any Third Party Content or information on the Platform, you will be deemed to accept the terms associated with viewing or relying on such Third Party Content or information, as provided by the Content Providers and/or Platform Partners. diamondmaker will not be a party to such arrangements, nor will it be involved or liable for any actions or omissions of the Content Owners and/or Platform Partners in relation to such Content or information.
14. You acknowledge that Third Party Content is created and owned by the Content Owners who hold all rights, including copyrights, to such content. The Content is provided on the Platform for personal and non-commercial use only. You agree not to use it for any commercial, promotional, resale, further distribution, or any other unauthorized purposes. Additionally, you agree not to use the service for public performances.
15. You also acknowledge that all intellectual property rights in: (a) diamondmaker Originals are exclusively owned by diamondmaker, and (b) Third Party Content are owned by the Content Owners or licensed to the Platform Partners. During your diamondmaker membership, we grant you a limited, non-exclusive, non-transferable, and revocable right to access the Platform and view the Content. Apart from this grant, no right, title, or interest in any Content or the Platform shall be transferred to you.
16. We reserve the right to terminate your account or suspend it temporarily to safeguard our interests, the interests of Content Owners, or Platform Partners, in cases of actual, suspected, or probable theft, loss, damage, or other fraudulent activities. diamondmaker retains the right to immediately terminate, suspend, limit, or restrict your access or use of the Platform and/or the Services without notice or liability if diamondmaker determines, in its sole discretion, that: (a) you have breached these Terms or the Privacy Policy; or (b) you have violated any applicable law, rule, or regulation; or (c) you have engaged in inappropriate or unlawful conduct; or (d) you have provided false or inaccurate information; or (e) for any other reason deemed appropriate by diamondmaker in its sole discretion.
17. Any use or reliance on Content or materials obtained through the Platform is at your own risk. We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted on the Platform, nor do we endorse any opinions expressed via the Content. You understand that using the Platform may expose you to Content that could be offensive, harmful, inaccurate, or otherwise inappropriate. Additionally, some postings may be mislabeled or deceptive. All Third Party Content is the sole responsibility of the Content Owners who originated it or the Platform Partners who host, upload, and/or stream such Content. diamondmaker does not monitor or control Content posted, uploaded, and/or streamed on the Platform by Content Owners, Platform Partners, or their respective agents or affiliates. Therefore, we do not assume responsibility or liability for any such Content.
18. We reserve the right to remove any Content or user data that violates these Terms or applicable law, such as copyright or trademark violations, impersonation, unlawful conduct, or harassment. Regarding Third Party Content, diamondmaker's role is strictly to provide a communication platform to Content Owners and/or Platform Partners. This platform facilitates the direct transmission of Third Party Content from these third parties to you.
19. Personal Information: We may utilize information such as device ID, location, or an account email address associated with an existing diamondmaker account to ascertain eligibility and any associated offers. We may share personal information solely with our corporate entities and Platform Partners for the purpose of enhancing customer services.
20. Service Interruptions: By using the Services, you consent to sharing your information with third parties unless you opt out specifically. Additionally, your access to the Services and the Platform may be temporarily suspended or restricted for repairs, maintenance, or the introduction of new features or services at any time without prior notice. We will make reasonable efforts to minimize the frequency and duration of such suspensions or restrictions.
21. If you encounter offensive, abusive, or any unlawful content on the Platform, you can report it to diamondmaker's customer care.
22. Disclaimer of Representations and Warranties:Your access to and use of the Services or any Content is at your own risk. You acknowledge and agree that the Services are provided to you on an "AS IS" or "AS AVAILABLE" basis. diamondmaker makes no warranty or representation and disclaims all responsibility and liability for:(i) the completeness, accuracy, availability, timeliness, security, and reliability of any Content; (ii) any harm to your computer system, loss of data, or other harm that results from your access to or use of any Content; (iii) the deletion of, or the failure to store or to transmit, any Content and other communications maintained by the Services; and (iv) whether the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.No advice or information, whether oral or written, obtained through the Services will create any warranty or representation not expressly made herein or therein.
23. Limitation of Liability:By using the Services, you agree that the liability of diamondmaker, its parents, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors, shall be limited to the maximum extent permissible by applicable law. In no event shall diamondmaker, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or any Content, or for any other claim related in any way to your access to the Platform and/or use of the Services. This includes, but is not limited to, any errors or omissions in any Content or information on the Platform, or any loss or damage of any kind incurred as a result of the use of the Services and/or reliance on any Content or information on the Platform.
24. Indemnification:You agree to defend, indemnify, and hold harmless diamondmaker, its owners, affiliates, subsidiaries, group companies, partners (as applicable), and their respective officers, directors, agents, and employees ("Indemnified Parties"), from and against any claim, demand, damages, obligations, penalty, losses, or actions (including reasonable attorneys' fees) made by any third party against the Indemnified Parties or imposed upon the Indemnified Parties. This indemnification is due to or arising out of:(a) your breach of these Terms, the Privacy Policy, and/or any other policies; (b) your violation of any applicable law, rules, or regulations; (c) your violation of the rights (including infringement of intellectual property rights) of a third party or diamondmaker; (d) unauthorized, improper, illegal, or wrongful use of your diamondmaker account, whether by you or by any person (including a third party), whether authorized or not authorized by you.This indemnification obligation will survive the expiry or termination of these Terms and/or your use of the Service.
25. Force Majeure:You agree that diamondmaker shall not be liable to you in the event of non-availability of the Platform and/or any Services, or any portion thereof, caused by factors beyond its control. Such factors may include, but are not limited to, Acts of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, or any other cause beyond the control of diamondmaker. This also includes events caused by the failure or non-performance of Content Owners or Platform Partners.
26. Governing Laws:These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any dispute arising from your use of the Services or relating to these Terms shall be resolved under Indian law.Not with standing the above, you agree that: (i) diamondmaker may initiate proceedings in any court or forum of competent jurisdiction, and you irrevocably submit to the jurisdiction of such courts or forums; (ii) Any legal proceedings initiated by you shall exclusively be brought before the courts in Patna, India.
27. Severability:If any provision of these Terms is held to be invalid, void, or unenforceable, that provision shall be considered separate from the remaining provisions, which shall remain valid and enforceable to the fullest extent permitted by law.
28. Amendments:We reserve the right to revise these Terms periodically, without prior notice to you. This includes updating, revising, supplementing, and otherwise modifying these Terms, as well as introducing new or additional rules, policies, terms, or conditions governing your use of the Service.Any updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions will be published on the Platform and will take effect immediately upon posting. We recommend that you regularly review these Terms on the Platform for any updated terms.Your continued use of the Services and/or the Platform following such revisions will be deemed as your acceptance of all revised terms.
29. Entire Agreement:These Terms, the Privacy Policy, and any other terms or policies prescribed by diamondmaker from time to time constitute the entire agreement between you and diamondmaker. This agreement governs your use of or access to the Services and/or the Platform, superseding any prior agreements between you and diamondmaker regarding such use or access.
30. Survival:You acknowledge that certain provisions of these Terms will survive the termination of the agreement and the passage of time. Specifically, your representations, undertakings, warranties, and clauses related to indemnification, limitation of liability, grant of license, and governing law shall continue to be effective. This includes but is not limited to Clauses 22 to 30 of these Terms.
Indemnity:
You agree to indemnify and hold harmless diamondmaker, its owner, licensee, affiliates, subsidiaries, group companies (as applicable), and their respective officers, directors, agents, and employees from any claim, demand, action, or penalty imposed by any third party, including reasonable attorneys' fees,